Account Deletion
Delete Your Account
You have the right to request deletion of your account and personal data (GDPR Art. 17). This page explains the process and lets you submit a request.
How to Request Deletion
If you can sign in
Log in and visit the in-app deletion page. Your account and personal data will be removed immediately (subject to host obligations and legal retention).
Go to in-app deletionIf you cannot sign in
Use the form below to submit a deletion request. We will send a confirmation link to your email. You must verify ownership before deletion proceeds.
Permanently Deleted
- Profile and preferences
- Reviews and comments
- Messages and conversations
- Waitlist entries
- Free tickets and bookings
- Notifications
- Authentication / login identity
Retained (Anonymized)
Paid ticket and booking records are kept with personal details (name, email) replaced with [deleted], as required by financial record-keeping regulations (typically 7 years).
The financial transaction data (amount, date, currency) remains, but it is no longer linked to your identity.
What to Expect
- If you have no active host obligations, deletion is processed immediately.
- If you host upcoming events or have active bookings on your stays, you'll be asked to resolve those first.
- After deletion, you cannot sign in with the same email — the login identity is removed.
- For email-based requests, we verify ownership before processing. We never expose account information based on an email alone.
Can't Sign In? Request by Email
Enter the email associated with your account. If an account exists, we'll send instructions to verify and complete the deletion.
Need Help?
If automatic deletion cannot be completed (for example, you lost access to your email), contact us and we will assist you manually.
Email: privacy@ticketandkeys.com
Full privacy details: Privacy Policy